Appointments

Urgent appointments

Acute Illness appointments are for issues & health conditions that are short term (1-2 weeks) and may just require antibiotics (eg chest infections, tonsillitis etc), or an ongoing illness that has become significantly worse with pain over the past few days.

There are 2 ways of making an urgent appointment

Routine appointments

Routine appointments are for issues & health conditions that are ongoing (more than 2 weeks) and/or may require a referral of some sort.

There are 3 ways of making a routine appointment:

1. By Phone – call at 8am on the day you wish to have your GP appointment
2. In Person – pop in to either surgery at 8am to book an appointment at the reception desk.
3. Our Website – as close to 8am as you can, click on the teal coloured banner at the top, fill in the details and this will be triaged by a GP, who will text you when your appointment will be.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please call our Care Navigation team after 2pm for the following

You can make a Pharmacy/Nurse/Phleb (bloods) and Midwife appointment up to 3 months in advance for things like:- medication reviews, new pregnancies, contraception reviews, smears, blood tests*, injections, ECG’s*, dressings and all reviews you may have been asked to make a nurse appointment for. 

You can also request your prescriptions, sick notes, test results.

*Please note blood tests and ECGs need to be requested by a clinician or hospital before you book in.

For more information, please click here

Cancelling or changing an appointment

To cancel your appointment:

• Use your NHS account (through the NHS website or NHS App)

• Phone us on 0115 855 4200, Monday to Friday from 8am to 6.30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

We do encourage patients to attend the surgery wherever possible, but in the case of those who are housebound and/or terminally ill we do provide home visits.

If you require a home visit on the day, please contact the surgery before 10am if possible. Emergency visits can still be arranged after that time.